If your current payout method is selected as Bank transfer, you will need to set up your bank account after your property is live, and forward the account verification documents to us.
We need the following information to set up your bank account:
- Bank location: Country where your bank is located. Only a local bank within the country where the property is located is allowed.
- Account holder or beneficiary name: Either the name that appears on the bank account or the name of your chosen beneficiary.
- Account holder’s or beneficiary’s phone number: Phone number associated with the provided account holder or beneficiary name.
- Bank account name: Exact name that appears on the bank account.
- Bank account number: Series of numbers on your bank book.
- Bank name, branch name, and Swift Code: Bank name, location, and identification code used to identify the exact branch of your bank account.
- Account type: We only accept savings accounts.
- Currency type: Local currency according to your property’s location.
- Bank address: This is the address of the exact branch where you set up of your bank account.
Special characters such as = ! “ $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @) will not be accepted. If your bank account details contain “&”, please replace it with “and”.
Supporting documents
Once you have filled in your bank details, upload supporting documents to verify your bank account details are valid and ready to receive payouts. When uploading your documents, please ensure that the bank account holder’s name matches the name on the government-issued identification and that all documents are up-to-date and valid. The documents required to add your bank account include:
- Proof of bank account ownership (bank book, online statement, bank statement and canceled check) that clearly shows bank account name and bank account number.
- (ONLY for personal accounts) Government-issued IDs matching the account holder’s name with clearly displayed bank account information.
Examples of accepted supporting documents (please do not share images of your credit or ATM card):
| Country | Government-issued ID | Proof of bank account ownership |
| Thailand |
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| Taiwan |
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| Philippines |
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| Malaysia |
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| Indonesia |
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| South Korea |
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| India |
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| Japan |
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| Vietnam |
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- Refer to this file for additional examples of valid supporting documents.
You can expect to hear back from us – either approving the bank account details or requesting additional documents – within 5 business days.
Add or update bank accounts
If your property is using bank transfer, you can add your bank details to receive payouts.
Add a bank account
- Sign in to your account. If you manage multiple properties, select one from Listings.
- Go to Finance >> Payment accounts.
- Click Add account.
- Enter the required details into the form in English characters.
- Click Choose File to upload the required documents.
- Review your details and click Submit.
Once you’ve added your bank account, it will be listed under Bank accounts as Pending while it undergoes verification. We’ll reach out to you via email within 5 business days to inform you if your account is approved or if additional documents are required. If you want to add more accounts, repeat the steps above. If you do not receive any update from us regarding the verification of your bank account within 5 business days, please send a follow-up email to biz@agoda.com.
Assign a bank account to your property
The bank account you add will be automatically assigned to your property if there are no other accounts listed. You can check which account is assigned to your property under Property payout details. If your property has no account assigned or you want to change the account, you can do so at any time.
- Sign in to your account. If you manage multiple properties, select one from Listings.
- Go to Finance >> Payment accounts.
- Click the three dots next to the property you want to assign a new account to, then select Assign new account.
- Select the account you want to use to receive payouts.
- Click Confirm.
Assign an approved bank account to other properties
If you have listed multiple properties on Agoda that receive payouts by bank transfer, you can quickly assign an existing account to all of them at once. This can be done from Payout accounts.
The bank account you want to assign must be approved by Agoda before you can take this action. The account will only be assigned to the properties in your Listings that are set to receive payouts by bank transfer.
- Sign in to your account. If you manage multiple properties, select one from Listings.
- Go to Finance >> My payment accounts.
- Click the three dots next to the bank account you want to use, then select Assign to all properties.
- Review your selected account, then click Confirm.