We’re here to help! Whether you’re looking for quick answers or need to speak with someone directly, we’ve got you covered.
If you're looking for quick answers, our Help Center is a great place to start. It’s packed with articles that address many common questions and might save you time. However, if you’d prefer to speak with us directly, we’re here to help through the options below.
1. For general inquiries
If your question is about the Host Manage platform, payments, your listing’s content on Agoda, or rate calculations, you can contact our Accommodation Services Team:
-
Online form: Click here to fill out the subject line and required details.
- Availability: Monday to Friday
- Response time: Usually within 3-5 business days
-
Agoda Homes chat:
- Available on desktop and mobile once your property is live.
- Operating hours: Monday to Friday, 9:30 AM–12:00 PM and 1:00 PM–5:30 PM (Bangkok time).
2. For urgent booking issues
If you have urgent concerns about amendments, cancellations, guest contacts, or refunds, please call the Agoda Hotline in your country. You’ll find this number in your booking confirmation email.
Important:
- Have your Agoda Booking ID and Property/Hotel ID ready for faster assistance.
- The Agoda Hotline is for booking-related issues only (not for general inquiries or tech support).
3. Phone support
For direct assistance, you can call our support team. Here’s a list of contact numbers by country:
| Country | Number |
| Australia | 61 2 8023 8700 |
| Bahrain | 973 1 619 6663 |
| Brazil | 55 11 4280 5293 |
| China | 86 4006 366 878 |
| China Quantum Hotel | 86 4008 190 487 |
| France | 33 185 148 160 |
| Germany | 49 698 679 9065 |
| Hong Kong | 852 3071 1203 |
| Hungary | 36 1 429 2235 |
| India | 0008000501621 |
| Indonesia | 62 21 2561 7998 |
| Israel | 972 7 22713347 |
| Italy | 39 02 3859 1358 |
| Japan | 81 3 6743 8525 |
| Macau | 853 6262 5206 |
| Malaysia | 60 3 2053 1870 |
| New Zealand | 64 9339 1655 |
| Philippines | 63 2 8 540 0982 |
| Russia | 7 495 705 9248 |
| Saudi Arabia | 966 11 486 8367 |
| Singapore | 65 6329 7539 |
| South Africa | 27 11 844 6065 |
| South Korea | 82 26 022 2445 |
| Spain | 34 91 754 7013 |
| Taiwan | 886 2 7750 7799 |
| Thailand | 66 2016 4101 |
| UAE | 971 4319 7493 |
| UK | 44 203 564 7948 |
| USA | 1 929 270 4046 |
| Vietnam | 84 28 3861 4310 |
4. Email Support
For additional inquiries, you can email us at biz@agoda.com.
We’re committed to making your experience smooth and hassle-free. Let us know how we can assist you!