If your current payout method is selected as Direct deposit to bank, your bank account status is still pending, This is because you have not sent the required documents to our finance once you completed your bank account details. Agoda finance will need to verify your account information when you provide it to us before sending you a payout. This is to make sure we avoid sending money to the wrong account, and we only need to verify it once.
Once you have filled in your bank details, please send an email to firstname.lastname@example.org with the following documents (your email’s subject line should be: Bank Approval_[your property ID]_[your property name]):
- Photo or copy of a valid government ID (ID card/passport)
- Photo or copy of your bank account ownership (bank book, online statement, one bank statement and/or canceled cheque) which must include account name and number (personal or corporate)
You can expect to hear back from us – either approving the bank account details or requesting additional documents – within 1-3 business days.
If you have multiple properties, please make sure to set up bank account details for every property and send one email to verify your bank account with all property IDs in the same email. Please ensure that the title of your email is correct to avoid any delay. If you do not receive any update from us regarding the verification of your bank account within 2-3 business days, please send a follow-up email to email@example.com mentioning "Follow up" in the subject line.