Once your bank account request has been reviewed, our Finance team will reach out to you to provide more details that are specific to your case. These emails will be sent from Biz@agoda.com. Please check your Inbox and Junk Folder for any communications from Agoda.
Please note that you should not modify your existing bank account submission request. If you cancel the request and create a new submission, this will revert to “new” status and approval may take an additional 5 business days.
What are some common reasons for rejection?
- Invalid characters input
Roman/Latin alphabet and numeric characters (0-9) can be accepted, while special characters are not allowed (i.e. = , ! “ $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @). If your bank account details and/or address contain the “&” (ampersand) please replace “&” with “and”.
Note: The only exception is Local Beneficiary Name and Local Bank name for China and Local Beneficiary Name for Japan. Please see the table below for more information.
- Missing supporting documents
To activate your bank account on Host Manage you are required to submit supporting documentation in Host Manage main page → Payment accounts → Payout Method →Set up your bank account. Please check if you have attached all required documents for approval.
Documents required:
- Personal bank account; 1. ID card or passport 2. Bank supporting document that clearly shows bank account name and bank account number e.g. a copy of bank book, bank statements, screenshot of online statement account, cancelled cheque book with clearly displayed the bank account information.
- Corporate bank account; 1. Bank supporting document that clearly shows bank account name and bank account number e.g. a copy of bank book, bank statements, screenshot of online statement account, cancelled cheque book with clearly displayed the bank account information.
Note: Please do not attach your credit card or ATM card in Host Manage.
- If changing bank accounts, please provide previous bank supporting document or contract/termination letter/ownership transfer between you and the previous owner or a document that shows linkage with your property
- Incorrect bank account name
The bank account name should be the account holder’s name or company name that matches with supporting documents attached in Host Manage.
- Incorrect bank account number or IBAN
Bank name, bank account number, or IBAN should be clearly shown in supporting documents and match with Host Manage/YCS.
Video link for setting up bank account on Host Manage:
Please check table below for specific requirements for each country:
|
Country |
Field name |
Specific mandatory requirement |
|
Australia |
Branch code |
6 digits ex. 123456 |
| China | Local Bank Name |
Bank and Branch name in Chinese |
| Local Beneficiary Name | Beneficiary name in Chinese | |
| Account holder or beneficiary address |
Must be filled in, 2 lines: Line 1: Building no, road, district (30-35 digits) Line 2: City, Province, Country (30-35 digits) |
|
| India |
IFSC |
11 digits and in capital letters only ex. HDFC1234567 |
|
Swift code |
*Required only if the property currency is USD |
|
| Japan |
Account number |
7 digits ex. 0012345 |
| Bank code | 7 digits ex. 0012345 | |
| Branch code | 3 digits ex. 123 | |
| Local beneficiary name |
|
|
| Bank Account Type | “Savings” or “Current” only (must be matched with the bank book) | |
| Philippines | Account holder or beneficiary address |
Must be filled in, 3 lines: Line1: Room No./Office Name, Building Name/House no., Street, Subdivision/Barangay Line 2: District, Town, City Name Line 3: Province, and ZIP/postal code |
| Russia | Bank code | RU+ Bank's BIK code ex. RU123456789 |
|
Account holder or |
For Line 3:
|
|
| Singapore | Swift code | Must be in 11 digits format, e.g. DBSSSGSGXXX |
| Thailand | Bank code | 7 digits (bank code will pop up automatically based on the bank name selected) |