Your bank account may have been rejected for one of the following reasons:
1. Your bank account details were entered in languages or with characters that can’t be accepted, i.e. = ! “ $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @. You will need to enter your bank account details in English Only.
NOTE:
- English alphabets and numeric characters (0-9) can be accepted in the bank account details, while special characters are not allowed (i.e. = ! “ $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @). If your bank account details contain & (ampersand) please replace & with text format as ‘and’
2. Your bank account name (Beneficiary Name) does not match the name on your ID card or the bank account name you provide to Agoda (at biz.agoda.com) for verification and approval.
3. Your account details were entered incorrectly. Please double-check!
There’s a few ways to fix the issue:
- Re-enter your bank account information here.
- Resend one of the following documents to biz@agoda.com with subject line "Bank Approval_[your property ID]_[your property name]" to verify and approve your bank account:
- Photo/Copy of a valid government ID (ID card/ KTP/ passport)
- Photo/Copy of the utility bills that match with your government identity
(ie: credit card bill/ telephone bill/ electricity bill) - Photo/copy of your bank book including account name and number
- Profile photo inside your property that matches with your government ID photo (*Optional)
It will take 2-3 business days for our finance team to verify your bank account.
- If you still haven’t received any updates from us, please send a follow up email to biz@agoda.com with "Follow up" in front of the subject line.