Payment for your property’s first booking will be withheld for 30 days after guest departure in order to ensure safety and security for your guests. This 30-day payout window applies to the first booking for each property you list, as well as any further bookings made before the conclusion of the first 30-day payment withholding. After the 30 days have passed, all future bookings will be paid out 24 hours after guest departure.
Can I get paid faster or opt out of the 30-day payout window?
You can apply to opt out of the 30-day payout window, but please note that we are not able to fulfill all requests. Additionally, 30-day payout windows cannot be waived for bookings that have already been made; you will need to apply in advance to have it waived.
Sending your request to our Support Team as follows:
- Click Contact Us on the top right of the page
- Please enter the subject of your inquiry type and fill in the details.
- Click Submit.
Our current email response time is 3-5 days but we will be reducing the wait soon.