If a guest books your property but never arrives (“no-show”), whichever cancellation policy you’ve chosen will apply. You’ll need to report no-shows by contacting our Customer Service team via email at email@example.com or call us at the Agoda Hotel Hotline in your country as soon as possible. This number is found in the booking confirmation you’ve received [example below]. Make sure you have your Agoda Booking ID available as your customer service representative will need it to help you with your issue.
You can set up your cancellation policy here.