Yes. We recommend responding to both positive and negative reviews, but please remember to be gracious and polite even if you feel the review is inaccurate. Negative reviews can help you address problems that are getting in the way of providing guests with the best experience possible.
Go to the Booking & Earning tab of your selected booking. You will see View and respond to guest reviews, then click at 'See reviews' button.
After submit, your response will be sent to our content team for the approval. This may take up to 48 hours before either rejected or publish on our website.