Reviews speak volumes about your property. Our studies have shown that the number of reviews and the review score for each property have an impact on the bookings for the property. Each review is a message from the guest for you, and we encourage you to respond to them graciously. Your response to the guest reviews allows you to thank your guests for their kind words and address any grievances that the guest may have had. All of these communicate to future guests that you care.
Your responses take about 48 hours to get published on our platform.
Update on Web
To respond to a guest review, go to the Listings page, Bookings & Earnings, Bookings tab, and then click See reviews. You can respond in 31 different languages.
May 26, 2020May 26, 2020: Published guest reviews and your responses will be displayed on the property page
Update on App
Note: You may respond to guest reviews only from the web. This functionality is not available on the app.