These details need to be added on the Description page.
House rules: House rules are your rules! They are what guests need to follow when staying at your home. Are pets or smoking allowed inside your home? Are there quiet hours that should be observed? You may also add information such as fees if rules are broken.
Keep house rules simple and easy to read and remember! Be as straightforward and general as possible to avoid misinterpretation. If there are more specific rules you want mentioned, they can also be communicated when you show the guests into your home, or on a guest book kept inside your home – however, it’s usually better to inform guests of these things before they make a booking. Try to keep the list between 8-10 items to avoid chasing away potential guests – remember, it is a vacation!
We recommend you write down at least 100 words in house rules. Having too few house rules can make you seem like a host who doesn’t care. Listed below are some of the most frequently used house rules:
- Only registered guests are allowed
- Smoking or pets are not allowed
- Events or parties are not allowed
- Do not engage in illegal activities anywhere in the house
- Quiet time is after 11:00 PM
- Please dispose of all garbage in the trash can
- Please do not wear shoes inside
- Turn off lights or AC/Heater when not in use
- Please return all keys. The fee for the lost key will be 20 USD
- If you break or damage something, please let us know and we will arrange for its replacement or repair
How to get to the property: As a host, you will want to make your guests’ stay as comfortable as possible, and that starts with helping them easily find your property. Make the directions as clear, detailed and easy-to-follow as possible – this has a big impact on your guests’ travel experience! The information you provide in this section will be automatically sent to your guest once their booking is confirmed.
Text specs: Text format is alphabetical, numeric and some special characters
Recommended information to include in direction to your property:
The types of transportation guests can use to get to your Property from the nearest airport or other landmarks such as train station, bus station or pier terminal. Prioritize the easiest and most convenient options.
Directions and instructions for each type of transportation including the journey time and estimated price
Instructions for entering your property. Main entrance, alternative entrance, pass code, key box, etc.
Any landmarks or signs that can help guests find your Property
All relevant contact information. Primary, secondary, etc.
Instructions for check-in times outside of normal hour
Examples: Below is a template to help you write directions to your property. However, we encourage you to use it as a guide and add your own personal twist to make your listing stand out from the crowd.
The most convenience and fastest way to reach our apartment is by Taxi or Uber or Grab taxi which takes 30 minutes from xxx international airport. Taxi fare is about $70.
Alternatively, you may take Bus 100 from xxx international airport to ZZZ which departs every hour between 08:00AM and 9:00PM. Bus fare is $25 and entire journey takes approximately 1 hour.
From ZZZ, you can either walk to our apartment which is approximately 10 minutes away or take a taxi. Our Apartment is opposite of the famous black bookstore and between Sunny egg coffee shop and Mexicano restaurant.
The exact address of our apartment is 101 Apartment building, 10 Rose Boulevard Rd, Rome, Italy 11000.
If you have any difficulties in finding our Apartment, please feel free to text me through Agoda chat or call me at +1234567
Check-in instructions: Providing details such as check-in instructions to the guests right after they make a booking is a good way to reduce uncertainty and enhance their overall experience. We share this information with the guest immediately after a booking is made.
Recommended information to include in your check-in instructions:
- Tell guests how to enter your property (collect the key at reception, meet you at the lobby, self-check-in, etc.)
- Let them know how they can collect the key to your property or share the door code or lock-box code if needed
- If they need to contact someone to enter your property, share the contact details of that person
- Kindly include any additional charges that may apply outside normal check-in procedure to avoid surprises
Examples: Below is a template to help you generate a simple check-in instruction. However, we encourage you to use it as a guide and add your personal twist to make your listing stands out from the crowd.
Welcome to 2BR Cozy apartment at city center.
You may check-in any time after 2:00PM. Once you arrive at the apartment, press the code XXX to enter inside the building. Take the elevator to 7Th floor and turn to the left to find room 7/777. The apartment door key codes are YYY and you’re all set.
Free Wi-Fi is provided during your stay
- Username AAA
- Password BBB
When you leave the house, please ensure the door is always locked and if there is anything else you need, feel free to text me through Agoda chat or call me at +1234567
Enjoy your stay with us!
Mr. xx who is one of our staff will stand by at your villa between 2:00PM and 8:00PM to welcome you at 3BR pool villa in the heart of Seminyak and pass the key to you.
In case you need some direction to get to our Villa, please feel free to contact him at +1234567
If you want to check-in early or check-in late, kindly let us know in advance so that we can arrange your arrival with our staff.
Please note there will be an additional charge of $50 for an early check-in which is subject to availability during that day.
Thanks, and enjoy your stay!
Update on Web
Once you have added your property’s Location details, click Next and move on to the Description page. Scroll down to add the details in the relevant fields. Both directions to your property and check-in instructions need to be added under When arriving, how can guests get to the property?
September 4, 2020
To update house rules and directions to the property after the property has gone live, go to the Listings page and click Edit Listing. Then, go to the Description page.
Update on App
If you are creating a new property, scroll down to add house rules and directions to the property on the Description page once you have added the property description.
September 4, 2020
After the property is live, you may update house rules and directions to the property by clicking on Listings, then Description. To add check-in instructions separately, click on Saved Messages and then Check-in instructions.
January 10, 2023