FAQs

Contact Us

• How do I contact Agoda?

Account Related

• (For NHA host only) How do I change the email address associated with my account?
• How do I reset my password?
• Can I add a co-host to help manage my listing?

Listings Related

• How to remove or delete property from Agoda
• How do I update my listing’s location on the map?
• How do I manage security deposits?
• Why can I not see my property type when creating a property?

Reservations Related

• What should I do if I can’t accommodate a guest?
• Do you show guests my contact information?
• Why are phone numbers and email addresses blocked?
• What happens to my Top Host status if I cancel a booking?
• What do I do if I have two or more guests show up at the same time?
• If I have a booking request, does this block my availability for those dates until I accept or reject?

Payment Related

• How can I change my property’s preferred payout method?
• When will I receive my payment?
• Why have I not gotten paid for a booking?
• Why does my bank account status show as “Pending”?
• What should I do if I see “Rejected” bank account status?

Reviews Related

• How to get positive reviews from your guests?
• Can I delete a review?
• Can I review the guest as well?

Guest Service Related

• Tips and tricks for providing a great guest stay
• What do I do if I have an issue with a guest?
• What is a top host and how do I become one?

Legal & Tax

• How do I update my Property’s Tax Driver Settings?
• What legal support does Agoda Home offer to the host?
• French Meuble de Tourisme license regulation
• New South Wales (NSW) Short Term-Rental Accommodation (STRA) License
• Malaysian Digital Tax
• Thailand VAT

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