Managing Your Bookings

Managing your reservations

• Check your upcoming bookings
• Accept or reject a booking request for Book-on-Request properties
• Cancel a confirmed booking (incl. guests cancelling bookings)
• Avoid getting overbooked
• Handle no-show incidents

Engaging with your guests

• Check-in procedure
• Contact and communicate with your guests
• Steps to follow when guests request to shorten or extend their stay
• Respond to guest reviews
• Tips and tricks for welcoming guests